Arrive with a checklist and camera. Trace guest journeys, loading paths, and emergency egress. Test cell service, note breaker locations, and photograph signage placements. These practical details prevent surprises and turn your drawings into reliable playbooks.
Load In and Load Out Routing
Define dock schedules with minute level precision. Assign marshaling areas, badge access, elevator priority, and staging zones. When vendors know exactly where to queue and unload, you avoid gridlock and protect the build timeline from cascading delays.
Power, Rigging, and Compliance
Audit power requirements against panel capacity and distribution distances. Confirm rigging points, weight loads, and certification needs. Document permits, fire codes, and ADA compliance details. These fundamentals keep inspectors happy and your show running safely.
Vendor and Supplier Orchestration
Condense must know details into a single page. Include load in windows, dock rules, site contacts, floor plan links, safety notes, and escalation paths. Vendors love clarity and reward it with fewer questions, faster setup, and fewer change order surprises.
Map the arrival funnel. Pre verify data, stagger peak times, and separate on site registration from badge pickup. Provide human greeters and visible help points. When guests feel guided immediately, everything else starts on a note of trust and momentum.
Wayfinding That Thinks Like a Guest
Place signs before decision points, not after. Use big type, consistent icons, and contrasting colors. Reinforce paths with floor decals and friendly volunteers. Clear navigation lowers anxiety, improves session start punctuality, and boosts overall satisfaction scores significantly.
Crowd Modeling and Room Turnovers
Estimate flows using session popularity, walk times, and dwell areas. Add holding zones and overflow screens. For turnovers, pre stage gear and brief strike teams. Precision here protects speaker starts and keeps energy high between consecutive agenda blocks.
Risk, Redundancy, and Contingency Planning
List plausible risks by likelihood and impact. Define triggers that move you from monitor to action. When lightning strikes or a bus breaks down, your team follows predefined steps instead of improvising under stress and losing precious minutes deciding.
Risk, Redundancy, and Contingency Planning
Back up power, internet, registration devices, and essential crew. Pre print a manual manifest in case tech fails. Redundancy is cheaper than reputational damage, and it transforms failures into brief hiccups most attendees never notice or even remember.
Risk, Redundancy, and Contingency Planning
Assign roles, channels, and decision rights. Use plain language, numbered updates, and timestamped logs. After action reviews capture insights while memories are fresh. This discipline builds resilience and improves every future show you will lead with confidence.
Centralize schedules, floor plans, and contacts in a single platform. Use version control and access permissions. A shared source of truth reduces misalignment, accelerates updates, and lets new crew members onboard quickly without hunting multiple conflicting documents.
Technology, Data, and the Live Ops Nerve Center
Name channels by function, assign backups, and train brevity. Headset etiquette saves seconds that matter. A simple radio code for ready, holding, and go helps synchronize cues and avoids clogging airwaves with long narratives during critical transitions.